NGL link not working? Common fixes

Most "NGL link not working" issues fall into one of these buckets:

1. The link redirects to a "page not found" or expired page

Cause: your NGL account was deleted, suspended for policy reasons, or you signed up under a different username and don't remember it. NGL accounts can also be auto-flagged if they're under the age limit.

Fix: log back into the NGL app. If you can't access the account, you'll need to start over with a new link. The old shareable URL is gone.

2. The IG bio link looks broken / shows "this site can't be reached"

Cause: typo in the link, missing protocol prefix, or you pasted the message URL instead of the profile URL.

Fix: your profile share URL should look like ngl.link/yourusername (no slash before username). Use Instagram's "Edit profile → Links" to paste it cleanly.

3. Senders see a blank screen or the form doesn't load

Cause: NGL had server-side issues (this happens occasionally), the sender's network is blocking the page (some corporate or school WiFi), or the sender is using a very old browser.

Fix: try a different sender on a different network. If it's broken for everyone, wait — NGL's status historically improves within hours.

4. You stopped getting notifications even though people are sending

Cause: notification permissions reset after iOS update, or NGL was logged out in the background.

Fix: open the app, re-login, re-enable notifications in iOS Settings → NGL.

If you want something simpler

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